Cancellation, refund and privacy policies
At Tomorrow’s Star Basketball we want all our customers to be completely satisfied with our programs.
We therefore recommend you read our Refund and Cancellation Policies prior to paying for a service, so you are familiar with our policies and your rights under the Australian Consumer Law.
ALL PAID SESSION EXPIRE AFTER 12 MONTHS
Customers are aware when purchasing any Tomorrow’s Stars Basketball program, they have from the purchase date 12 months to use their credit or sessions do expire. It is completely up to the customer to book sessions and use credit available. If for whatever reason the customer can’t use credit available, they must contact Tomorrow’s Stars Basketball 1 month prior to the expiry date and time may be extended but conditions apply.
Bookings cancelled within 24 hours of an event, training session or program will incur a 100% charge
Bookings cancelled 24-48 hours prior to an event, training session or program will incur a 50% charge
If there is an emergency last minute need to cancel you must contact a Tomorrow’s Star Basketball staff member directly on the phone to discuss the situation. These situations will be dealt with on a case to case basis.
This policy applies to any refund issued by Tomorrow’s Stars Basketball under any circumstance, this includes refunds relating to inability to complete services, non-attendance for any program or suspension of services at the discretion Tomorrow’s Stars Basketball or a client.
Under no circumstance will a cash refund be issued unless otherwise approved by Tomorrow’s Stars Basketball
In the event that a player is unable to attend any Tomorrow’s Stars Basketball program for any reason, a credit voucher for the equivalent cost of the service will be provided
All credit vouchers must be used within 12 months of the date of issue. No extensions will be granted
Credit vouchers cannot be used in conjunction with any other promotion
All credits must be arranged within 28 days of the event, training session or program
Credit vouchers can be transferred
All program refunds may only be processed at the end of each school term at the discretion of Tomorrow’s Stars Basketball