TERMS AND CONDITIONS, CANCELLATION, REFUND AND PRIVACY POLICIES
Here at Tomorrow’s Star Basketball we want all our customers to be completely satisfied with our programs.
We therefore recommend you read our refund and cancellation policies prior to paying for any service, so you are familiar with our policies and your rights under the Australian Consumer Law.
Customers have 12 months from the purchase date to use their credit or sessions do expire. It is completely up to the customer to book sessions and use credit available. If for whatever reason the customer can’t use credit available, they must contact Tomorrow’s Stars Basketball 1 month prior to the expiry date to discuss.
Bookings cancelled within 24 hours prior to the training session will incur a 100% charge
Bookings cancelled 24-48 hours prior to the training session will incur a 50% charge
If there is a last minute emergency and you need to cancel, you must contact a Tomorrow’s Star Basketball staff member directly on the phone to discuss the situation. These situations will be dealt with on a case to case basis.
Under no circumstance will a cash refund be issued, only credit. Refunds relating to inability to complete services, non-attendance or suspension of services are at the discretion of Tomorrow’s Stars Basketball. All credit must be used within 12 months of the date of issue and cannot be used in conjunction with any other promotion. All credit must be arranged within 28 days of the training session completion.
SCHOOL HOLIDAY BASKETBALL CAMPS
Bookings cancelled outside 2 weeks prior to the official camp closing date, we will issue you a 100% credit for the amount you paid
Bookings cancelled within 2 weeks prior to the official camp closing date, we will issue you a 50% credit for the amount you paid
Under no circumstance will a cash refund be issued, only credit. Refunds relating to inability to complete services, non-attendance or suspension of services are at the discretion of Tomorrow’s Stars Basketball. All credit must be used within 12 months of the date of issue and cannot be used in conjunction with any other promotion. All credit must be arranged within 28 days of the basketball camp completion.
USA BASKETBALL TOURS
The quoted amounts outlined in the package are in Australian dollars unless stated otherwise and will remain unchanged regardless of changes in currency exchange rates, fuel prices and taxes prior to the tour commencing. The quoted price takes into account a minimum number of paying participants. Please be aware that a new quote may be issued and surcharges or a single supplement may be applied in case of under occupancy. Costs are subject to the group travelling together, any variation will incur an amendment fee.
REFUNDS AND CANCELLATIONS
Tomorrow’s Stars Basketball collect a 20% deposit to reserve the date and time slot for our USA Basketball Tour and that the deposit is non-refundable unless the tour is cancelled by Tomorrow’s Stars Basketball. If the customer cancels their tour, they forfeit their deposit.
Tour cancellations made by member(s) of the touring party must be in writing to Tomorrow’s Stars Basketball prior to the tour commencement. Your cancellation will be effected from the day Tomorrow’s Stars Basketball acknowledges receipt of your cancellation notice. The table below outlines the scale of charges for cancellations:
Period before departure % of tour charged:
Prior to 6 Months $1,500 per person
6-4 Months 60%
4-2 Months 80%
Upon tour commencement, no refunds will be provided including any unused portion of the tour. After airline tickets have been issued, any cancellation levied by the airline will be in addition to the above. All cancellations will take a minimum of 10 weeks to be processed. The cancellation policy will be strictly adhered to and any appeals will need to be in writing to the Managing Director. If the reason for your cancellations is covered under the terms of your insurance policy, you may be able to claim these charges from your insurance company.
CANCELLATION BY TOMORROW’S STARS BASKETBALL
Tomorrow’s Stars Basketball reserve the right to cancel a tour if the minimum required number of participants is not met. In the event that Tomorrow’s Stars Basketball should have to cancel a tour, all deposits and installments will be refunded.